We recommend placing cookie orders at least 2–4 days in advance to ensure availability and allow time for everything to be baked fresh. Larger orders and event catering may require additional notice. While we do our best to accommodate last-minute requests, availability is not guaranteed.

A 50% deposit is required to secure all bookings, with the remaining balance due seven days before your scheduled delivery. Orders placed within seven days of delivery require full payment at booking. Your order is officially confirmed once the required payment has been received.

Every Ducks Dozen cookie is made from scratch, with care given to each batch. Our minimums allow us to maintain the quality, consistency, and freshness that go into every order while making production as efficient as possible. Whether you're ordering for a gathering or simply stocking up on something sweet, we want every order to be worth the bake.

We currently serve the Hartford through New Haven area, with delivery availability extending to select surrounding communities. Delivery fees vary depending on location. If you're outside our typical delivery area, we encourage you to reach out! We're always happy to explore possibilities.

From intimate gatherings to large celebrations, Ducks Dozen can accommodate a wide range of occasions. Our cookie orders are available in quantities ranging from a few dozen to hundreds of cookies, with larger orders and event catering available by inquiry. Let us know what you're planning, and we'll help determine the best fit for your event.

Ducks Dozen operates from a licensed commercial kitchen that is not open to the public. To ensure a smooth and convenient experience, all orders are available through delivery rather than walk-in pickup or retail service. Our kitchen allows us to focus on producing fresh, scratch-made cookies and providing the quality you expect from every order.

At Ducks Dozen, we believe hospitality doesn't stop at the table. With a background in professional culinary and pastry kitchens, we bring the same care, craftsmanship, and attention to detail to every cookie order. Our focus is on scratch-made desserts, dependable service, and making every occasion feel a little more special. Whether you're ordering for a celebration or simply treating yourself, we're here to make it delicious.

We love exploring new ideas! Custom flavors and special requests may be available depending on the order size, timeline, and production requirements. Please include any requests in your inquiry so we can review them.

Currently our available delivery days are Monday-Friday. Weekends are on a case by case basis.

We understand that plans can change! If you need to cancel or reschedule your order, please contact Ducks Dozen as soon as possible.

Cancellations made more than 7 days before the scheduled delivery date are eligible for a full refund, including the deposit.

Cancellations made within 7 days of the scheduled delivery date are not eligible for a deposit refund. However, if you choose to reschedule your order, your deposit may be transferred to a new booking, subject to availability.

Holiday orders are excluded from rescheduling and will forfeit the deposit.

If you need to adjust quantities, flavors, or delivery details rather than cancel, we'll do our best to accommodate changes based on availability and production timing.

Thank you for understanding that every order is made specifically for you. We appreciate the opportunity to be part of your special occasions!